Participants will:
– Gain resilience through the knowledge of critical business functions and supporting infrastructure.
– Learn how to embed and implement a business continuity plan with sufficient recovery functions.
– Apply organisational contingency with the overall aim of improving the businesses ability to mitigate risk.

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Participants will:
– Gain knowledge and understanding of effective loss prevention techniques.
– Learn how to immediately apply these techniques to their own organisation, ultimately leading to an increase in profit.
– Apply knowledge of the law and the use of technology with a view to reducing external, internal and contractor theft.

The post Retail suffers at the hands of shoplifters, internal thieves and online fraudsters up to £4bn every year. appeared first on Lore Training.

Participants will:
– Gain an awareness of how to identify and handle conflicts sensibly, fairly and efficiently.
– Learn how to improve communication skills to achieving the successful outcomes of situations.
– Apply knowledge to enhance productivity and group outcomes including effectiveness and performance.

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Participants will:
– Gain an understanding of customer service standards and skills.
– Learn how to assess and adapt their own communication skills.
– Apply a forward thinking and structured framework for problem solving.

The post 75% of employees believe they give excellent customer service. Less than 25% of their customers agree. appeared first on Lore Training.

Participants will:
– Gain a detailed insight in to recognised leadership and management styles.
– Learn how to influence and improve personal and team performance through solution driven coaching models.
– Apply time management skills based around the appliance of sports science in business to create a focussed, driven and efficient approach to problem solving.

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