BUSINESS CONTINUITY Participants will: – Gain resilience through the knowledge of critical business functions and supporting infrastructure. – Learn how to embed and implement a business continuity plan with sufficient recovery functions. – Apply organisational contingency with the overall aim of improving the businesses ability to mitigate...
Read MoreLOSS PREVENTION Participants will: – Gain knowledge and understanding of effective loss prevention techniques. – Learn how to immediately apply these techniques to their own organisation, ultimately leading to an increase in profit. – Apply knowledge of the law and the use of technology with a view to reducing external, internal and contractor...
Read MoreCONFLICT MANAGEMENT Participants will: – Gain an awareness of how to identify and handle conflicts sensibly, fairly and efficiently. – Learn how to improve communication skills to achieving the successful outcomes of situations. – Apply knowledge to enhance productivity and group outcomes including effectiveness and...
Read MoreCUSTOMER SERVICE Participants will: – Gain an understanding of customer service standards and skills. – Learn how to assess and adapt their own communication skills. – Apply a forward thinking and structured framework for problem solving.
Read MoreLEADERSHIP Participants will: – Gain a detailed insight in to recognised leadership and management styles. – Learn how to influence and improve personal and team performance through solution driven coaching models. – Apply time management skills based around the appliance of sports science in business to create a focussed, driven and efficient...
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